Refund & Return Policy
At DWAT, we stand by the quality of our products and the message they carry. If you’re not completely satisfied, we’ll do our best to make it right, within the terms below:
We only accept returns on faulty or damaged items. If your item arrives faulty, we’ll cover the full cost of return shipping and offer a refund or replacement.
To request a return:
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Email us at Support@DontWorryAT.com within 7 days of receiving your order
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Include your order number, photos of the item, and a short description of the issue
All items must be:
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Unworn, unwashed, and in original condition
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Returned in original packaging with tags attached
We accept exchanges only (no refunds) for items that are not faulty, such as if you ordered the wrong size. In this case:
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The customer is responsible for return shipping
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Exchanges are subject to stock availability
Shipping Costs
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If your item is faulty: DWAT covers all return shipping costs
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If your item is not faulty: You are responsible for return postage
Processing Time
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Refunds (for faulty items) will be processed within 5–7 business days
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Exchanges will be shipped out within 7–10 business days, if stock is available
For any questions, reach out to us at Support@DontWorryAT.com
We're here to make sure you're looked after, just like the message we carry.
DWAT Privacy Policy
Effective Date: 19/7/25
At DWAT, your privacy matters. This policy explains how we collect, use, and protect your personal information when you shop with us or engage with our brand.
1. Information We Collect
When you shop, sign up, or interact with our site, we may collect:
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Personal Info: Name, email address, phone number, shipping/billing address
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Order Info: Items purchased, payment method (securely processed via third-party platforms)
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Technical Info: IP address, browser type, device, and usage data collected via cookies
We only collect what’s necessary to process your order, support your experience, and improve our site.
2. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Send order updates and shipping confirmations
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Respond to customer service inquiries
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Offer updates about restocks, drops, or exclusive offers (only if you opt in)
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Improve our website performance and customer experience
3. Who We Share It With
We never sell your data.
We only share necessary info with trusted third parties such as:
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Payment processors (e.g. Stripe, PayPal)
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Shipping partners (e.g. couriers, logistics platforms)
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Website providers or analytics tools (to improve site performance)
All partners are GDPR-compliant and respect your
data protection rights.
4. Your Rights
You have the right to:
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Access or update your personal info
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Request deletion of your data
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Opt out of marketing emails at any time
To make a request, email us at: Support@DontworryAT.com
5. Cookies
We use cookies to personalize your experience and analyze traffic. You can adjust cookie settings in your browser at any time.
6. Policy Updates
This policy may be updated from time to time. The latest version will always be available here, and we’ll notify you of any
significant changes.
Questions?
If you have any questions or concerns, contact us at:
Email: Support@DontworryAT.com
Instagram: @DontworryAT
TikTok: @DontworryAT
